Self Service Help Desk

Faster Access. Internal customers’ ability to ask and receive answers from support personnel is no longer a luxury, but an expectation. By having access to do so through the self-service system, organizations remove barriers to productivity. Employees can create a help desk ticket that gets routed to the appropriate personnel for resolution, monitoring the progress along the way including finding out if an issue needs to be elevated to a higher level.

Service Request

Support when and where it’s needed. As a support function within organizations, HR exists to be a strategic partner in making teams better. Nowhere is this more important than when a user has an issue, question or service request that needs to address. These inquiries can be set up to route to the appropriate staff in the proper department, around the clock and around the world. Employees can submit help desk tickets for everything from a laptop repair for IT, a benefits question for HR, or a request to replace a light bulb for Facilities Maintenance. The system is created to route requests based on how your organization functions. Embracing this system will take your internal service providers to internal service maximizers.

Analysis

Synthesizing data to improve effectiveness

Stop Re-Discovering the wheel. It time to act. Employer can do the analysis on types of tickets employee is raising. Objective should be to find the root cause and minimize the problem areas, hence improve efficiency in the organization which will in turn reduce un-necessary man hours to re-work on those issues which in turns will save revenue which leads  to satisfied employees at work