Employee Helpdesk
Employee’s efficiency enabled through efficient support system
FlexiEle’s customizable Helpdesk module adapts to the specific processes of organization and ensures its users get timely and high-level assistance to their problems
Helpdesk Setup
- Categorize tickets on various parameters for all departments
- Manage assignees and escalation ladder for different types of tickets
- Define response template to save time and quickly respond to any ticket type
- Transfer tickets to respective support group in case the ticket belong to other support group
- Manually assign tickets to assignees/employees who can resolve specific tickets
- Manage moderators for different ticket types who can manage tickets and assign tickets to assignees for quicker and hassle-free issue resolution, a quality of leading Employee help desk softwares in India such as FlexiEle
- Integrate email with the software to provide immediate email notification when any action is taken related to a ticket
Employee Self Service
- Raise, prioritize tickets against any issue, complaint or query and upload documents
- Directly chat with the assignees for real time solution
- Track ticket progress and their current status, Re-open till it is resolved
Reporting and Analysis
- Tracking, reporting and analysis of tickets department or category wise
- View and manage ticket log of all outstanding and closed tickets
- Improve operational efficiency by analysing all tickets based on TAT and get the most of the Employee help desk software
- Export reports of help desk tickets in Xlsx or Print
