Employee’s efficiency enabled through efficient support system
FlexiEle’s customizable Helpdesk module adapts to the specific processes of organization and ensures its users get timely and high-level assistance to their problems
Helpdesk Setup
Categorize tickets on various parameters for all departments
Manage assignees and escalation ladder for different types of tickets
Define response template to save time and quickly respond to any ticket type
Transfer tickets to respective support group in case the ticket belong to other support group
Manually assign tickets to assignees/employees who can resolve specific tickets
Manage moderators for different ticket types who can manage tickets and assign tickets to assignees for quicker and hassle-free issue resolution, a quality of leading Employee help desk softwares in India such as FlexiEle
Integrate email with the software to provide immediate email notification when any action is taken related to a ticket
Employee Self Service
Raise, prioritize tickets against any issue, complaint or query and upload documents
Directly chat with the assignees for real time solution
Track ticket progress and their current status, Re-open till it is resolved
Reporting and Analysis
Tracking, reporting and analysis of tickets department or category wise
View and manage ticket log of all outstanding and closed tickets
Improve operational efficiency by analysing all tickets based on TAT and get the most of the Employee help desk software
Export reports of help desk tickets in Xlsx or Print
