Employee Help Desk & Support
Empower your employees with instant support. Multi-channel help desk with AI-powered ticketing, live chat, and self-service knowledge base. Resolve queries faster, improve employee satisfaction.
Complete Help Desk Solution
Everything you need to provide exceptional employee support. From ticketing to knowledge management, all in one platform.
Smart Ticketing System
Auto-categorize and route tickets to the right team. AI-powered priority assignment.
Live Chat Support
Real-time chat with employees. Chatbot for instant answers to common queries.
Knowledge Base
Self-service portal with FAQs, guides, and video tutorials.
SLA Management
Track and meet service level agreements. Auto-escalation for breaches.
Multi-channel Support
Email, chat, phone, WhatsApp - all in one unified inbox.
Analytics & Reports
Track resolution times, agent performance, and employee satisfaction.
Intelligent Ticketing System
Smart ticket management with auto-categorization, priority assignment, and intelligent routing. Ensure every query reaches the right person and gets resolved quickly.
Auto-Categorization
AI categorizes tickets based on content
Smart Assignment
Route to the best available agent automatically
SLA Tracking
Monitor and meet service level agreements
Auto-Escalation
Escalate overdue tickets automatically
Ticket Workflow
Created
Employee submits ticket
Assigned
Auto-routed to agent
In Progress
Agent working on resolution
Resolved
Solution provided
Closed
Employee confirms resolution
70% resolved in first contact
Support Categories & Performance
Organized support across all departments. Track performance and identify areas for improvement.
IT Support
HR Queries
Admin Services
Finance
SLA Management & Escalation
Define service level agreements for different ticket priorities. Auto-escalate breaches to ensure timely resolution.
| Priority | Response Time | Resolution Time | Escalation | Status |
|---|---|---|---|---|
🔴Critical | 30 mins | 2 hours | Immediate | Active |
🟠High | 2 hours | 8 hours | After 4 hours | Active |
🟡Medium | 4 hours | 24 hours | After 12 hours | Active |
🟢Low | 8 hours | 48 hours | After 24 hours | Active |
Support Channels
24/7
Live Chat
9 AM - 9 PM
Phone
9 AM - 6 PM
24/7
Self-Service
24/7
Mobile App
24/7
Unified Inbox
All channels in one dashboard. Never miss a query.
Multi-Channel Support
Meet employees where they are. Provide support through their preferred channel - email, chat, phone, or WhatsApp. All conversations in one unified inbox.
Channel Features
- Omnichannel routing to best agent
- Context preserved across channels
- Automatic ticket creation from all channels
- Real-time translation for regional languages
Popular Integrations
Self-Service Knowledge Base
Empower employees to find answers instantly. Reduce ticket volume by 40% with comprehensive self-service portal.
Knowledge Base Features
Article Management
Create, organize, and update help articles with rich media support
Smart Search
AI-powered search with suggestions and auto-complete
Interactive Guides
Step-by-step tutorials with screenshots and videos
Article Rating
Collect feedback to improve content quality
Popular Articles
AI-Powered Automation
Reduce manual work by 60% with intelligent automation. Let AI handle routine tasks while agents focus on complex issues.
Auto-Assignment
Route tickets based on category, skill, and workload
Smart Suggestions
AI suggests solutions from knowledge base
Auto-Escalation
Escalate breached SLAs automatically
Canned Responses
Template responses for common queries
AI Chatbot Assistant
- Answers 80% of common queries instantly
- Available 24/7 in multiple languages
- Learns from interactions continuously
- Seamless handoff to human agents
Chatbot Performance
Help Desk Analytics
Track performance, identify trends, and continuously improve your support operations with detailed analytics.
Agent Performance
Quick Reports
Support On-The-Go
Employees can raise tickets and agents can resolve them from mobile. Complete help desk in your pocket.
Raise Tickets
Submit requests instantly
Track Status
Real-time ticket updates
Live Chat
Chat with support agents
Knowledge Base
Search articles on-the-go
Push Notifications
Never miss an update
Offline Mode
Submit when connected
Voice Support
Call support directly
Agent Dashboard
Resolve tickets from mobile
Ready to Improve Employee Support?
Deliver faster, structured employee support with a centralized help desk system.